Refund policy

Refund policy
We want every McIntosh Pecan order to arrive the way it left Belmont. Because we sell food, we can’t take returns. But if something’s wrong with your order, we’ll make it right.

Damaged, spoiled or wrong items
If your order arrives damaged, spoiled, melted or with the wrong item, contact us within 7 days of delivery. Send your order number and a photo of the item and the box to info@mcintoshpecan.com, or call (830) 424-3675. We’ll send a replacement or refund the item, whichever you prefer. You don’t need to send anything back.

Returns
For food safety, we don’t accept returns of food, candy or gift baskets. We also can’t refund an order because you changed your mind or didn’t care for a flavor. Non-food items that are unused and in their original packaging can be returned within 30 days of delivery. Contact us first and we’ll explain how to send them back. You pay return shipping unless we made a mistake.

Lost or late packages
If tracking shows no movement for 7 days, or your package is marked delivered but you can’t find it, let us know. We’ll work with the carrier and send a replacement or refund once the package is confirmed lost. We aren’t responsible for orders shipped to an address entered incorrectly at checkout, but we’ll do our best to help.

Cancellations
You can cancel for a full refund any time before your order ships or is marked ready for pickup. Call or email us as soon as possible.

Pickup orders
We hold pickup orders for 14 days after your ready-for-pickup email. If we can’t reach you and the order isn’t picked up by then, we’ll cancel and refund it, minus any perishable items we can’t put back on the shelf.

How refunds are paid
Approved refunds go back to your original payment method. Allow 5–10 business days for your bank to post the credit. We refund original shipping charges only when the problem was our mistake or the package was lost.

Contact us
McIntosh Pecan
14354 US-90 Alt W, Belmont, TX 78604
(830) 424-3675 · info@mcintoshpecan.com